ACORNPrivacy Policy
This policy covers what ACORN and HAVN collect, why, and how it's handled. It applies to the ACORN app and to this website.
What we collect
- Account info: the email and PIN you sign up with, and the username you choose.
- Profile content: anything you add yourself — profile photo, posts, tags, comments, and messages to friends, tribes, or merchants.
- Location: only if you turn on "Use my location" (it's off by default, and you can turn it off any time in Location & privacy), we use your device's GPS on the Home map and in HAVN World — only while the app is open. It's how you see yourself on the map and claim nearby drops. We never track your location in the background, and elsewhere in the app (nearby places, tribes, events) we just use the neighborhood you tell us you're in.
- Activity: places you visit and unlock, events you RSVP to, friend connections, and your Acorn (rewards) balance and history.
- Payments: when you pay a merchant through HAVN, the payment itself is handled by our payment partner, FINAP — we pass them your HAVN customer ID so the payment can be linked back to your account, but we don't store your card or bank details ourselves.
This website (acornquest.com) is a static information site. It doesn't ask you to sign in and doesn't set cookies or use analytics or advertising trackers.
How we use it
- To run the app: your account, balance, and activity have to be stored somewhere for ACORN to work at all.
- To show you relevant places, tribes, and events near you.
- To pay out rewards and referral bonuses correctly.
- To keep the app safe — including responding to reports of abuse or harassment.
Who we share it with
- Supabase hosts our database and file storage — your account data lives on their infrastructure, encrypted in transit.
- FINAP processes merchant payments made through HAVN, as described above.
- Other users can see what you choose to make public — your username, public posts/tags, and public events you host or attend. Friends can see more (like DMs between you). We never share your email or PIN with other users.
Your choices
You can edit or remove your profile photo and posts at any time. You can leave a tribe or unfriend someone at any time. To close your account or request a copy or deletion of your data, contact us at the email below — we'll confirm what's involved for your specific account.
Children's privacy
ACORN is not intended for anyone under 13. We don't knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, contact us at the email below and we'll investigate and remove it.
Contact
Questions about this policy or your data: info@newhavenintl.com